Refund policy
Returns and refunds
Every Pressiat piece is made to order in Paris. If it isn't right for you, you can send it back under the conditions below.
Return period
You have 30 days from the day you receive your order to return an item. This period includes the 14-day statutory right of withdrawal under the French Consumer Code. You do not need to give a reason.
How to return an item
- Email us at contact@pressiat.live with your order number (for example PR-1001) and the items you wish to return. You can also use the withdrawal form at the bottom of this page.
- We will reply within 48 business hours to confirm your return.
- Send the items within 14 days of your request to:
Pressiat, VGP DESIGN, 8 rue du Château-Landon, 75010 Paris, France
We recommend a tracked shipping service: the parcel remains your responsibility until we receive it.
Condition of items
Items must be returned unworn, unwashed and unaltered, with their tags attached and in their original packaging. Damaged, worn or incomplete items may be refused, or partially refunded according to the loss in value.
Return shipping costs
Return shipping costs are your responsibility.
Non-returnable items
The following cannot be returned or exchanged:
- pieces made to measure or personalised at your request.
Refund, store credit or exchange
Once we have received and inspected your return, you choose between a refund, a store credit or an exchange.
- Refund: we refund you within 14 days of your request, to the payment method used for the order. We may wait until we have received the items, or your proof of shipment, before issuing the refund. The refund covers the price of the items and the original delivery costs, up to the cost of standard delivery. If you chose express delivery, the difference is not refunded.
- Store credit: if you prefer, we issue store credit for the same amount, valid for 12 months on pressiat.live.
- Exchange: for another size or colour, let us know in your email. As each piece is made to order, please allow about 4 weeks before your new item ships.
International returns
Returns from outside France follow the same conditions. From outside the European Union, mark the parcel as "returned goods" on the customs declaration so that no import duties are charged on arrival. Customs charges invoiced to Pressiat because of an incorrect declaration will be deducted from your refund.
Faulty or incorrect items
If you receive an item that is faulty, damaged or not what you ordered, email us as soon as possible with a photo. We will then cover the return shipping and offer a repair, a replacement or a refund.
In all cases, you benefit from:
- the legal guarantee of conformity for 2 years from delivery (Articles L217-3 et seq. of the French Consumer Code);
- the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code).
Contact us
contact@pressiat.live
Mediation
If we cannot resolve a dispute together, you may refer it free of charge to the consumer mediator: [name and website of the mediator VGP DESIGN is registered with]. You can also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
Withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To VGP DESIGN (Pressiat), 8 rue du Château-Landon, 75010 Paris, France, contact@pressiat.live:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
- Ordered on / received on:
- Order number:
- Name of consumer:
- Address of consumer:
- Date:
- Signature (only if this form is sent on paper):